If you come across a lead that:
- has an incorrect phone number (the customer is not the person who picks up the call), or
- has a disconnected phone number, or
- is in the wrong category (you’re matched to Plumbing leads for example but receive a lead that requires an Electrician instead), or
- is an exact duplicate of a lead you’ve already received,
is not an opportunity to do paid work for a potential customer,
you can contact email@example.com and let us know about it. We'll try to contact the customer via phone and email and if we can’t confirm the lead’s genuine, we’ll refund you for that lead.
Please note that not all leads have phone numbers available - sometimes customers prefer to just be contacted online before giving out their phone number. This is still a genuine lead because the customer receives your messages and Profile to their email address.